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Purchase & Refund Policy

Payment for Products & Services

  • All purchases will be processed in Canadian Dollars ($CAD).  Chrysalis Yoga is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.
  • Prices listed on Website does not include HST.
  • Intro Special of 30 Days of Unlimited Yoga & Barre
    • Each student can only use this once.
    • The 30 days activates on the first visit and expires 30 days from the activation date.
  • Community Monthly Special
    • Activates upon purchase or after your 30-day intro special finishes.
    • A minimum 3-month commitment is required.
    • Payments are automatically charged monthly to a valid credit card.
    • You can place your membership on hold for a minimum of 1 month and a maximum of 2 months once per year (see Refund Policy below).
    • You can cancel your monthly membership at any time after the minimum 3-month commitment is complete (see Refund Policy below).
    • Monthly rate is subject to change (Chrysalis will give a 60 days’ notice in advance of the price change).
  • 10 Class Pass Auto-Renew
    • Must make a minimum of 1 purchase, and then 2 reloads. If this condition has not been met, your credit card will be charged for any remaining required reloads and your account will be credited with those classes before termination of the auto renew contract.
    • Payments are automatically charged monthly to a valid credit card.
  • Events, Series, Workshops, Trainings, and other Programs
    • Payment must be made in full to reserve your spot.
    • For some Trainings, a deposit is required to reserve your spot.

 

Return/Refund Policy

  • Sign up of classes
    • Pre-paid classes are refundable
  • Purchase of Intro Special of 30 Days of Unlimited Yoga & Barre
    • Not eligible for a refund, hold, extension, restart, or transfer.
  • Purchase of Community Monthly Special
    • Holds and cancelations must be in writing (by completing this Form or emailing yogaadvisor@chrysalisyoga.ca) and require 10 days’ notice in advance of your next billing date. Once the hold is up, the monthly membership will automatically restart.
    • Cancellations cannot be backdated.
    • Not eligible for a refund.
  • Purchase of Drop-In, and 10 Class Pass
    • Not eligible for a refund, or transfer.
  • Purchase of 10 Class Pass Auto-Renew
    • You can cancel your 10 Class Pass Auto-Renew at any time after the minimum 1 purchase and 2 reloads is complete.
    • Cancelations must be in writing (by completing this Form or emailing yogaadvisor@chrysalisyoga.ca) and require 10 days’ notice in advance of your next billing date.
    • Cancellations cannot be backdated.
    • Not eligible for a refund.
  • Teacher Trainings
    • No refunds on deposits and no tuition refunds passed 30 days once the training has started.
  • Private Sessions
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different teacher. However, this cannot be guaranteed.
    • Any sessions missed with less than 24 hours notification are forfeited unless there is a medical or family emergency.
    • If you have not already paid for the session, your account/card will be charged for the full amount of the session.
    • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
    • Additionally, reserved time slots may be lost if payment is not made in a timely manner.
  • Events, Series, Workshops, and other Programs
    • A full refund will be given if you cancel your reservation before 72 hours of the start time of the workshop, event, series or program.
    • If you cancel within 72 hours before the start time, there will be no refund.
    • Discounts towards workshops/series do not apply to external/international teachers.
  • Individual Services Offered By Independent Contractors on Chrysalis Yoga premises
    • Please check with the independent contractor for their refund policies. Chrysalis Yoga assumes no liability nor will we get involved in mediation between you and the independent contractor.
  • Products
    • All products such as (but not limited to): yoga mats, mat towels, water bottles, clothing, and accessories may be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
    • All food and drink items are non-refundable.
    • Products that are defective may be returned immediately for exchange.
    • Refunds are only available when an equivalent replacement is unavailable and the customer does not wish to exchange for another product.

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